Privacy policy
Privacy Policy — Caravan Society
This Privacy Policy explains how Caravan Society collects, uses, and protects your personal information when you visit or make a purchase from www.caravansociety.com.au (“the Site”).
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device.
As you browse, we also collect data about:
- The web pages or products you view
- What websites or search terms referred you to our Site
- How you interact with our pages and products
This automatically collected data is referred to as “Device Information.”
We collect Device Information using:
- Cookies – small data files stored on your device (learn more at allaboutcookies.org)
- Log files – records of actions on the Site, including IP address, browser type, ISP, and timestamps
- Web beacons / pixels / tags – electronic files used to measure and analyse browsing behaviour
When you make (or attempt to make) a purchase, we also collect:
- Your name, billing and shipping addresses
- Payment information (e.g. credit card details)
- Email address
- Contact number
This is referred to as “Order Information.”
Together, Device Information and Order Information form your Personal Information.
2. How We Use Personal Information
We use your Order Information to:
- Process and fulfil orders, including payments, shipping, and confirmations
- Communicate with you about your purchase
- Screen transactions for potential fraud or risk
- Provide you with updates or marketing offers, in line with your communication preferences
We use Device Information to:
- Improve and optimise our Site and services
- Understand browsing behaviour for analytics
- Prevent fraudulent activity
- Assess the performance of our advertising and marketing campaigns
When you submit contact details or subscribe to our marketing, you agree that your information may be added to our mailing list. You can unsubscribe at any time using the link provided in our emails.
3. Advertising and Analytics
We work with partners such as Google, Facebook, and TikTok to display advertising and track engagement. These partners use cookies and tracking technologies to show you relevant ads based on your browsing behaviour on our Site.
We do not share personal identifiers such as your name, email, or address with advertisers.
You can opt out of personalised advertising here:
Our Site uses Google Analytics and the TikTok Pixel to help us understand how customers use our store. You can learn more about Google’s privacy practices at policies.google.com/privacy or opt out via tools.google.com/dlpage/gaoptout.
4. Sharing Your Information
We share Personal Information with third parties who help us operate our business, including:
- Shopify, which powers our online store (Shopify Privacy Policy)
- Payment gateways, for processing secure transactions
- Analytics and advertising providers, as described above
We may also share data to comply with legal obligations, respond to lawful requests, or protect our rights and customers.
5. Hosting and Data Storage
Caravan Society is hosted by Shopify Inc., which provides our e-commerce platform. Your information is stored securely on Shopify’s servers behind a firewall.
If you complete a payment using a direct gateway, Shopify encrypts your card details under the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your purchase, then deleted.
All direct payment gateways used by our store comply with PCI-DSS, managed by the PCI Security Standards Council (Visa, Mastercard, American Express, Discover).
6. Security
We follow industry best practices to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
While no method of transmission over the internet or electronic storage is 100% secure, we take reasonable steps to ensure your information is handled safely and confidentially.
7. Do Not Track
Our Site does not alter data collection or usage practices when we receive a “Do Not Track” signal from your browser.
8. Your Rights
If you are located in Australia, you have the right to request access to, or correction of, your personal data in line with the Australian Privacy Principles (APPs).
If you are a European resident, you have additional rights under the GDPR, including the right to access, amend, or delete your data.
Requests can be made by contacting us at hello@caravansociety.com.au.
9. Data Retention
We retain Order Information for our records unless you request deletion, or unless required to maintain for tax or legal purposes.
10. Minors
Our Site is not intended for use by individuals under the age of 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. Updates will be posted on this page, and the “last updated” date will be revised accordingly.
Please review this policy periodically to stay informed about how we protect your data.
12. Contact Us
For questions, complaints, or more information about our privacy practices, please contact us at: Email: hello@caravansociety.com.au
This policy applies to all interactions and purchases made through www.caravansociety.com.au.