Refund policy

Return & Refund Policy — Caravan Society

At Caravan Society, we want you to shop with confidence. We stand by the quality of our products and aim to make every experience smooth and stress-free. Below you’ll find all the details on returns, refunds, and your rights under Australian Consumer Law (ACL).

Returns

While not required by law, we proudly offer a 60 Day return policy on full-priced items as a gesture of goodwill.

Countries - Australia Only

Policy URL - https://caravansociety.com.au/policies/refund-policy

Returns - Accept returns for both defective and non-defective products

Exchanges - Not accepted

Product Condition - New Only

Window - 60 Days (From receiving the order)

Method of Returns - Mail

Return Label - Free, Download and print, provided by Caravan Society

Restocking fee - No cost

Refund Processing Time - 10 Days (From when the product has been received by Caravan Society

To qualify:

• You must contact us within 60 days of receiving your order
• Items must be unused, in original packaging, and in new, sealed or un-opened condition
• Proof of purchase is required
  

Once your return is received and approved, a refund will be issued to your original payment method within 10 business days.

Your Rights Under the Australian Consumer Law

All our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You’re entitled to:

• A replacement or refund if a product has a major failure, and compensation for any other reasonably foreseeable loss or damage
• A repair or replacement if the goods fail to be of acceptable quality but the issue is not major

If you believe your product is faulty, damaged, or not as described, please contact us at hello@caravansociety.com.au. We’ll work quickly to make it right.

Faulty, Damaged, or Incorrect Items

We want your order to arrive exactly as expected. If something isn’t right:

1. Contact hello@caravansociety.com.au within 7 days of delivery
2. Include your order number, photos, and a brief explanation of the issue
3. We’ll assess the situation and provide return instructions

If your item is confirmed to be faulty, damaged, or incorrect, your return postage will be reimbursed once assessed.

Refund Timeframes

Once we’ve received and inspected your return, we’ll notify you via email. If approved, your refund will be processed within 10 business days. Refunds are typically completed within 10 business days after your returned item has been received and approved. Please allow extra time for your bank or credit card provider to finalise the transaction on their end.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please reach out to hello@caravansociety.com.au.

Non-Returnable Items

Some products cannot be returned, including:

• Custom-made or special-order items
• Gift cards
• Perishable or flammable goods
• Personal-care or hygiene items
• Discounted or clearance products

Shipping Guidelines

When returning an item, we recommend using a tracked shipping service or purchasing postage insurance. Caravan Society cannot be held responsible for returns lost or damaged during transit.

Supplier Responsibility

All Caravan Society products are sourced from trusted Australian suppliers and distributors. Even though some items may ship directly from our supplier, Caravan Society remains responsible for all refunds and returns under Australian Consumer Law.

Need Assistance?

Our team is here to help. If you have questions about a return, refund, or exchange, email us anytime at hello@caravansociety.com.au.

This policy is publicly available and applies to all orders placed through caravansociety.com.au.