Shipping policy
Transit, handling and order cut-off time
Typical handling time is 1 – 3 business days (Monday to Friday). Typical transit time is 0 –5 business days (Monday to Friday). Orders placed after 2:00 pm Australian Central Standard Time (Adelaide) will be processed the following business day.
Total Delivery Estimate
1-8 business Days (Subject to change)
Shipping costs
We offer free shipping for orders over $299. Orders under this will have a flat rate of $19.00 AUD. All costs will be clearly displayed before checkout so you can confirm your total order value with confidence.
Order confirmation
You will receive an order confirmation email within five minutes of completing your purchase. If you do not receive it, please check your junk or spam folder. We will notify you by email with your tracking number and carrier details once your order has been dispatched.
Delivery terms
We work with trusted Australian carriers including Australia Post, FedEx, DHL, StarTrack Courier, Toll, TNT, Sendle, and Interparcel (and their partners). Once your order has shipped, you will receive confirmation with tracking details.
Shipping locations
We use multiple depots across Australia, and dispatch times may vary depending on product type and stock location. Your order may be shipped from one or more warehouses. Depending on location and product, our couriers may not be able to facilitate within our free shipping policy, on this occasion you will be contacted to discuss any additional freight cost.
Change of address
We cannot modify delivery addresses once an order is in transit. If you need to change your address, please contact us within 24 hours of placing your order at hello@caravansociety.com.au.
Cancellations
If you change your mind before your order has been dispatched, we can cancel it at no cost. If your order has already shipped, please refer to our Return & Refund Policy.
Parcels damaged in transit
If a parcel arrives damaged, please reject it from the courier if possible and contact us immediately. If you were not present for delivery, please email hello@caravansociety.com.au with photos of the damage and your order number for next steps.
Parcels missing in transit
If your order appears lost or delayed in transit, please contact hello@caravansociety.com.au for assistance.
International shipping
Caravan Society currently delivers within Australia only and does not offer international shipping.
Tracking orders
When your order is dispatched, you’ll receive an email with your carrier details and tracking number so you can follow your delivery in real time.
Back orders and out of stock items
Stock levels are updated regularly, but occasionally an item may become unavailable. If your order includes an out-of-stock product, our team will contact you to provide an updated estimated delivery timeframe or offer an alternative.
Contact us
If you have any questions about shipping, please contact our team at hello@caravansociety.com.au.